Cancellation, Refund & Replacement Policy
In short: we don't accept returns for change of mind. Instead, every laptop and phone comes with a replacement warranty: if it has a functional defect, we replace it free of charge — and if we can't, we refund you in full. Liquid damage and a broken or tampered warranty seal are not covered.
This policy applies to all purchases from Swaptronics, operated by SWAPTRONICS PRIVATE LIMITED (“Swaptronics”, “we”, “us”), through our website and mobile apps. It forms part of our Terms & Conditions.
1. Cancellation
- Before dispatch: you can cancel your order at any time before it is shipped by contacting us with your order ID. You receive a full refund. No cancellation fee is charged.
- After dispatch: an order cannot be cancelled once it has been shipped. You can refuse the delivery at the door and you will not be charged.
- Cancellation by us: we may cancel an order if the item is out of stock, if the listing had a clear pricing or description error, or if we cannot deliver to your address. If you have already paid anything, you receive a full refund.
2. No returns for change of mind
Because every device is a specific, individually graded refurbished unit, we do not accept returns or offer refunds if you change your mind, find a lower price elsewhere, or the device is not to your personal preference. The condition grade, specification and photographs are shown on each listing so you can decide before you buy.
3. Replacement warranty
What is covered
If your device has a functional hardware defect that was not caused by you, we will replace it. This includes, for example:
- Any device: does not power on or boot; does not charge, or the battery does not hold charge; faulty speakers, microphone, Wi-Fi, Bluetooth or ports; or does not match the specification shown in the listing.
- Laptops: faulty display, keyboard, touchpad or webcam.
- Phones: faulty display or touchscreen, cameras, fingerprint or face unlock, buttons, SIM or mobile network, or an IMEI that is blacklisted or does not match the device.
What is not covered
The warranty does not apply if:
- there is any liquid damage (water, beverages or any other liquid), or signs of liquid contact;
- the warranty seal is broken, removed or tampered with;
- the device has physical damage that occurred after delivery — such as cracks, dents, a broken screen, or broken hinges or frame from a drop or impact;
- the device has been opened, repaired, rooted, jailbroken or otherwise modified by anyone other than us;
- the issue is a software problem, virus, or is caused by software you installed (we can help reinstall the original operating system);
- the issue is cosmetic wear consistent with the condition grade shown on the listing.
How to make a claim
- Contact us at contact@swaptronics.net or +91-8130338682 with your order ID and a description of the problem. Photos or a short video of the issue help us resolve it faster.
- We may first try to resolve the issue with you remotely.
- If it can't be fixed remotely, we arrange a free pickup from your address. Pack the device with its charger and any accessories that came with it.
- We inspect the device within 3 business days of receiving it. If the claim is approved, we dispatch a replacement of the same model and configuration, or one of equal or better specification.
- If no suitable replacement is available, we give you a full refund instead.
If the inspection shows the issue is not covered (see above), we will explain why and send the device back to you. Before sending a device to us, please back up your data and sign out of your accounts and turn off device locks (such as Find My iPhone or Google account protection) — we erase all data during inspection and cannot recover it.
4. Damaged, wrong or missing items on delivery
If the package arrives visibly damaged, please note it with the delivery partner or refuse the delivery. If you receive the wrong device, a device damaged in transit, or a missing charger, tell us within 48 hours of delivery with your order ID and photos. We recommend recording an unboxing video — it lets us settle transit claims quickly. We will send the correct item or a replacement, or give you a full refund.
5. Refunds
Cash on Delivery orders: if an order is cancelled before delivery or refused at the door, you have not paid anything and no refund is needed.
Prepaid (online) orders: if an order is cancelled before delivery — by you, or by us because we cannot fulfil it — you receive a full refund.
Whenever a refund is due — including when a warranty claim is approved and no replacement is available:
- Online payments are refunded to the original payment method (the same card, UPI or bank account) through Razorpay.
- Cash-on-delivery payments are refunded by bank transfer or UPI to an account in your name, which we will ask you to confirm. We do not refund in cash.
- We initiate the refund within 2 business days of approving it. It usually reaches your account within 5–7 business days.
6. Your statutory rights
Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020.
7. Contact
For cancellations, warranty claims or refund questions, contact us at contact@swaptronics.net or +91-8130338682 (Monday to Saturday, 10:00–19:00 IST). If you are not satisfied with our response, you can contact our Grievance Officer.