Shipping Policy
This policy explains how SWAPTRONICS PRIVATE LIMITED (“Swaptronics”, “we”, “us”) delivers orders placed through our website and mobile apps.
1. Where we deliver
We deliver across India to all pincodes serviced by our courier partners. We do not currently ship outside India. If we cannot deliver to your pincode, we will tell you before dispatch and cancel the order.
2. Shipping charges and payment
Delivery is free on all orders. No shipping, packaging, handling or cash-on-delivery fee is added.
You can pay online when you place your order (UPI, cards, netbanking and other methods shown at checkout, processed securely by Razorpay), or choose Cash on Delivery and pay the delivery partner in cash when your order arrives. For cash on delivery, please keep the exact amount ready.
3. Dispatch and delivery timelines
| Stage | Timeline |
|---|---|
| Order confirmation | When you place your order; we may call you to confirm it |
| Final check, packing and dispatch | Within 2 business days of order confirmation |
| Delivery — metro cities | Usually 4–6 business days from order confirmation |
| Delivery — rest of India | Usually 4–10 business days from order confirmation |
Business days are Monday to Saturday, excluding public holidays. Delivery times are estimates; remote areas, weather, strikes or courier disruptions can cause delays. If your order is delayed beyond the estimate, we will keep you informed.
4. Tracking your order
You can see your order's status at any time in the Orders section of the app. Once your order is dispatched, we share the courier name and tracking number with you.
5. Receiving your order
- Devices are shipped in protective packaging, with the warranty seal applied.
- Please check that the outer package is intact before accepting it. If it is visibly damaged or tampered with, note this with the delivery partner or refuse the delivery, and contact us.
- The delivery partner may ask for a one-time password or ID to hand over the package. We recommend recording an unboxing video.
- If you receive a damaged, wrong or incomplete order, tell us within 48 hours — see our Cancellation, Refund & Replacement Policy.
6. Failed delivery
If delivery fails because the address is incorrect or no one is available after the courier's delivery attempts, the order is returned to us. We will contact you to arrange a re-delivery, or cancel the order.
7. Pickups for warranty claims
If you make an approved warranty claim, we arrange a pickup from your address at no cost to you, at a time agreed with you beforehand.
8. Contact
Questions about a delivery? Contact us at contact@swaptronics.net or +91-8130338682 (Monday to Saturday, 10:00–19:00 IST).