Terms & Conditions

Last updated: 1 October 2026  ·  Applies to the Swaptronics website and mobile applications.

These terms govern your use of the Swaptronics website and mobile apps (the “Platform”) and every purchase you make through them. The Platform is operated by SWAPTRONICS PRIVATE LIMITED, H. No. 18, 2nd Floor, Block B9, Rohini Sector 3, Delhi – 110085 (“Swaptronics”, “we”, “us”). By using the Platform or placing an order, you agree to these terms, our Privacy Policy, our Cancellation, Refund & Replacement Policy and our Shipping Policy.

1. Who can use the Platform

• You must be at least 18 years old and able to enter into a binding contract under Indian law.
• You can browse and submit configuration requests without an account. To buy, you sign in with your Indian mobile number and a one-time password (OTP).
• You are responsible for everything done through your account and for keeping access to your phone number secure. Tell us immediately if you believe your account has been misused.
• You agree to give accurate information, including your name, phone number and delivery address.

2. Our products

• We sell refurbished, pre-owned electronics. Each listing is a specific unit that has been inspected, function-tested and graded.
• The condition grade (Like new, Good or Fair) describes cosmetic condition. Minor signs of use consistent with the grade are expected and are not a defect.
• Phones are checked to confirm the IMEI is not blacklisted and matches the device.
• Product photos may be representative of the model rather than the exact unit. The specification and condition grade on the listing are what we commit to.
• Battery capacity on a refurbished laptop or phone is lower than on a new one. Battery backup varies with usage and is not a defect unless the battery does not hold charge.
• Refurbished products are not new, and are not sold with the original manufacturer's warranty unless the listing explicitly says so. The warranty we provide is described in our Cancellation, Refund & Replacement Policy.

3. Prices and payment

• All prices are in Indian Rupees (₹) and include applicable taxes. Delivery is free.
• The amount payable is the listing price at the time you place your order.
• Every order comes with a GST tax invoice. If you are buying for a business, you can enter your GST number (GSTIN) at checkout; it is printed on the invoice so you can claim input tax credit. Please check it before you place the order, as the invoice cannot be changed once issued.
• You can pay online at checkout through our payment partner, Razorpay (UPI, cards, netbanking and other methods shown at checkout), or choose Cash on Delivery and pay the delivery partner in cash when the order is delivered. No extra fee is charged for either.
• An online order is confirmed only after Razorpay confirms the payment to us. If a payment fails, the order is not confirmed; any amount debited is returned to you by your bank or Razorpay within their usual timelines.
• If a listing shows a clearly incorrect price or specification due to an error, we may cancel the order, and refund you in full if you have already paid.

4. Orders

• We may call you to confirm an order before dispatching it, and may cancel an order we are unable to confirm. You can track its status in the app.
• Please accept and pay for the order when it is delivered. Repeatedly refusing cash-on-delivery orders may lead us to decline future orders.
• Each refurbished unit is limited stock. If the unit becomes unavailable after you pay, we will cancel the order and refund you in full.
• We may decline or cancel an order that we reasonably suspect is fraudulent, or placed in breach of these terms, and refund any amount already paid.
• Cancellations, refunds, the replacement warranty and delivery are governed by our Cancellation, Refund & Replacement Policy and Shipping Policy.

5. Student offer

• Students currently enrolled at a recognised college or university in India may be eligible for a special discount on selected devices.
• To claim it, enter your college ID at checkout. We verify eligibility before dispatch and may ask you to share a photo of your valid college ID card.
• If you are eligible, we confirm the discount when we call you. For Cash on Delivery orders it is deducted from the amount you pay; for online payments the discount is refunded to your original payment method.
• One discount per order. The offer cannot be combined with other offers, and we may decline a claim we cannot verify.
• We may change or end the offer at any time; this does not affect orders already confirmed with the discount.

6. Configuration requests

You can ask us to source a laptop or phone matching a specific configuration and budget. A configuration request is not an order and does not oblige either of us to complete a sale. If we find a match, we will contact you with the price and details, and any purchase follows these terms.

7. Acceptable use

You agree not to misuse the Platform, including by:

• submitting false information, fake orders or requests in someone else's name;
• attempting to interfere with, probe or gain unauthorised access to the Platform, its systems or other users' data;
• using automated tools to scrape listings or place orders;
• using the Platform for any unlawful purpose.

8. Intellectual property

The Swaptronics name, logo, website, app and their content belong to us or our licensors. Brand names and trademarks of device manufacturers belong to their respective owners and are used only to describe the products; we are not affiliated with or endorsed by those manufacturers.

9. Limitation of liability

• To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order.
• We are not liable for indirect or consequential loss, including loss of data, profits or business. Please keep backups of your data.
• We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, strikes, courier disruptions or outages of third-party services.
• Nothing in these terms limits any right you have under the Consumer Protection Act, 2019 that cannot be excluded by agreement.

10. Suspension

We may suspend or close an account that breaches these terms or is used fraudulently. You can ask us to close your account at any time.

11. Changes to these terms

We may update these terms from time to time. The date at the top of this page shows the latest version. Changes do not affect orders already placed.

12. Governing law and disputes

These terms are governed by the laws of India. We will first try to resolve any dispute with you informally through our support team and Grievance Officer. Subject to your rights to approach a consumer commission under the Consumer Protection Act, 2019, the courts at Delhi have exclusive jurisdiction.

13. Contact and grievances

Questions about these terms: contact@swaptronics.net or +91-8130338682. Complaints can be raised with our Grievance Officer, Shashank Sharma, at the same email address — see our Contact page. We acknowledge complaints within 48 hours and resolve them within one month.